Frequently Asked Questions

All products we sell are supplied for in vitro research and laboratory use only. They are not pharmaceuticals, supplements, or food, and are not intended for human consumption, therapeutic use, or any application other than research. By placing an order, you confirm you're purchasing for legitimate research or laboratory purposes.

We're rolling out independent third-party testing across our range, product by product. Where a Certificate of Analysis (COA) is available for a product, you'll find it published on its product page. See our quality page for our full approach to sourcing and testing.

No, we keep checkout simple with no account required. Just enter your details at checkout and your order confirmation will be sent by email.

We accept payment by bank transfer (BACS) and selected cryptocurrencies. After placing your order, you'll receive payment details on the confirmation page and by email. A WhatsApp link is included so you can message us directly with your order reference prefilled.

No, we currently ship within the United Kingdom only.

We charge a flat rate of £4.99 anywhere in the UK. Orders over £115 ship free.

Orders are dispatched within 1 to 2 business days of payment being received. Parcels typically arrive within 2 to 3 business days after dispatch via tracked, signed-for delivery. Total time from order to delivery is usually 3 to 5 business days.

All orders are shipped in plain outer packaging. There's no branding, no product names, and no indication of contents on the outside of the parcel. Only your delivery address and a return address are shown.

Peptides are sensitive to heat, light, and humidity. Store unopened vials in a cool, dark place. Once reconstituted, refrigerate and use within the manufacturer's recommended timeframe. Always follow good laboratory practice for handling research compounds.

Yes, before we send a dispatch confirmation. Contact us on WhatsApp with your order number and we'll cancel it. Any payment already received will be refunded in full using the same payment method.

Contact us on WhatsApp within 14 days of dispatch. We'll investigate with the carrier and arrange a replacement or refund where appropriate. Full details are in our Terms & Conditions.

Routines are curated bundles of complementary peptides at a discount. The discount applies automatically when all the products in a routine are in your cart. You can see all routines on our routines page.

Yes. On any product page with an out-of-stock variant, you can enter your email to be notified. We'll send a single email the moment that variant is available again.